US Warehouse Spot Inventory | MOQ 1 Mixed E-Bikes | Exclusive Discount For Local Bike Dealers

Privacy Policy

Last Updated: July 14, 2026

At Qlife (hereinafter referred to as "we", "us", or "our"), we respect your privacy and are committed to protecting the personal and business data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our B2B wholesale website, www.qlifebikewholesale.com (the "Site"), apply for our Dealer Program, or purchase our products.

By accessing or using this Site, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or services.

1. Information We Collect

As a B2B wholesale platform, we collect information necessary to verify your business credentials, process commercial orders, and maintain partnership communications. We collect information in the following ways:

A. Information You Provide to Us

Business & Contact Information: Your name, business email address, phone number, corporate name, physical business address, and shipping addresses.
Dealer Verification Data: Business license, federal tax ID (EIN), Resale Certificate, retail store photos, website URL, and details about your retail operations.
Account Credentials: Username, password, and other security information used for account creation and access.
Order and Transaction Information: Details about the products you query, purchase history, order values, and billing information (payment processing is handled securely by third-party gateways).
Communications: Information you provide when contacting us via email, WhatsApp, or through online forms.

B. Information Automatically Collected

When you browse our Site, we automatically collect certain device and browsing information, including IP addresses, browser types, operating systems, referring URLs, pages viewed, links clicked, and search terms.

2. How We Use Your Information

We use the collected information for various business and commercial purposes, including:

Account Verification: Evaluating and verifying your eligibility for the Qlife Dealer Program and unlocking wholesale pricing.
Order Fulfillment: Processing transactions, managing billing, and coordinating shipping and dispatch from our 8 US-based warehouses.
Customer Support: Providing technical support, processing warranty claims, and managing spare parts supply.
Business Communications: Sending updates regarding inventory availability, price list updates, product development news, and administrative policy changes.
Site Optimization: Analyzing website traffic, improving user experience, and preventing fraud or unauthorized access.

3. How We Share Your Information

We do not sell, rent, or trade your personal or business data to third parties. We only share your information with trusted third parties in the following scenarios:

Service Providers: We share data with third-party vendors who perform services on our behalf, such as payment processors, IT hosting services, data analytics, and shipping/logistics providers (e.g., FedEx, UPS, or freight carriers for US warehouse dispatch).
Legal Compliance: We may disclose information if required to do so by law, regulation, subpoena, or in response to a government request to protect our rights, safety, and property.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, customer information may be transferred as part of the business assets.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your login preferences, and analyze how you interact with our website. You can manage cookie preferences through your individual browser settings; however, disabling certain cookies may limit your ability to use some features of the Site.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures designed to protect your personal and business data against unauthorized access, loss, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights and Choices

Depending on your jurisdiction (such as California under the CCPA/CPRA, or the EU under the GDPR), you may have specific rights regarding your personal information, including:

Right to Access & Portability: Request access to the specific pieces of data we hold about your business or account.
Right to Correction: Request that we correct inaccurate or incomplete data.
Right to Deletion: Request the deletion of your account and associated personal data (subject to legal, auditing, and tax retention obligations).
Right to Opt-Out: Opt-out of marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.

To exercise any of these rights, please contact us at info.qlifebike@gmail.com.

7. Third-Party Links

Our Site may contain links to external websites not operated by us (for example, our retail site www.qlifebike.com). We are not responsible for the privacy practices or content of these external third-party sites.

8. Children's Privacy

Our website and wholesale services are strictly directed to business entities and individuals who are at least 18 years of age. We do not knowingly collect personal information from children under the age of 16.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operations. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our team at:

Qlife Support Team

Email: info.qlifebike@gmail.com
WhatsApp: +86 13631202587

QLIFE B2B SUPPORT

Frequently Asked Questions

Have questions about bulk ordering, local shipping, or dealer warranty? Find quick answers here, or contact our dedicated support team directly.

Shipping & Inventory

Where are your warehouses located and how long does shipping take?

We operate 8 local warehouses across the US, including strategic locations in California (CA), New Jersey (NJ), and Pennsylvania (PA). Orders are processed within 24-48 hours, and domestic delivery to your shop typically takes 3-8 business days via FedEx, UPS, or LTL freight.

Are there any import duties, tariffs, or hidden fees?

No. Since our inventory is already cleared and stocked in our US warehouses, all shipments are domestic. You do not have to worry about customs clearance, import tariffs, or ocean freight. The price you see on our dealer portal is final.

Do you support dropshipping for our customer orders?

Yes, we support dropshipping directly to your customers. Please note that all shipments will be delivered in our standard Qlife branded packaging with our official logo. We do not offer neutral or unbranded packaging.

Dealer Pricing & Policy

What is the Minimum Order Quantity (MOQ) for dealers?

Our MOQ is just 1 unit for mixed orders from our US warehouses. This allows you to test different models in your showroom without heavy upfront inventory pressure. Volume discounts apply for larger batch orders (pallet or container load).

Can we sell Qlife e-bikes on third-party marketplaces like Amazon or eBay?

To protect the localized business of our brick-and-mortar dealer partners, we do not allow unauthorized listings on third-party online marketplaces like Amazon, eBay, or Walmart. All sales should be conducted through your physical storefronts or your official dealership websites.

How do I place wholesale orders and get sales tax waived?

You can place your order directly on our website. If you are purchasing Qlife e-bikes for resale and wish to waive the sales tax, please submit your order but DO NOT PAY. Contact us on WhatsApp at +86 13631202587 and send us your Reseller Permit. Our team will verify it within 24 hours to waive the tax before you complete the payment.

Warranty & Technical Support

What is your B2B warranty policy?

We provide a 1-year limited warranty on core components, including the frame, motor, battery, and controller. Please note that B2B transactions are final and do not support buyer’s remorse returns, but we fully cover warranty part replacements.

How do we get replacement parts and tech support?

We maintain a dedicated stock of spare parts in our US warehouses for quick shipping. Additionally, we provide digital manuals, assembly videos, and direct access to our B2B service team to assist your shop’s mechanics with any troubleshooting.

Do you offer labor cost compensation for warranty repairs?

Yes. We compensate for labor costs incurred during warranty repairs in the form of discounts on your next purchase order. For details regarding specific discount rates and authorization, please contact us via WhatsApp: +86 13631202587.