Warranty Policy
🛠️ Qlife B2B Limited Warranty Policy
At Qlife, we stand behind the quality of our electric bikes. We provide our authorized dealers, bike shops, and distributors with a comprehensive, limited commercial warranty to ensure reliable post-sale support for your customers.
Our US Advantage: Thanks to our 8 domestic warehouses across the United States, warranty replacement parts are dispatched locally via FedEx/UPS, drastically reducing downtime for your service department.
📅 Warranty Coverage Period
This warranty applies strictly to the original B2B purchasing dealer and is non-transferable beyond the retail customer registered at the point of sale. Warranty coverage begins on the date the retail customer purchases the bike from your shop (or the date of delivery for drop-shipped orders):
| Component Category | Warranty Period | Coverage Details |
|---|---|---|
| Frame | 1 Year | Protects against structural welding defects and manufacturing flaws. Excludes paint and decals. |
| Lithium Battery | 1 Year | Guaranteed to retain at least 70% of nominal capacity within the warranty period. |
| Motor & Controller | 1 Year | Protects against internal mechanical failure, hall sensor defects, or controller burnout under normal use. |
| Display & Charger | 1 Year | Covers screen failure, button defects, and charger malfunction. |
| Wear & Tear Items | DOA (15 Days) | Tires, inner tubes, brake pads, chains, grips, and saddles are excluded from standard warranty unless damaged upon arrival (DOA). |
🔄 Refund & Return Policy
We want to ensure a smooth transaction process for all our business partners. Please read our return and refund guidelines below:
- Return Address: All authorized returns must be shipped to our primary US warehouse at:
Qlife CA Warehouse, 9449 8th St, Rancho Cucamonga, CA 91730, United States - Refund Process, Method & Timeline: Once your returned item is received, inspected, and approved by our warehouse team, we will process your refund. The refund will be automatically returned to your original method of payment. The time required for the refund to reflect in your account depends on the payment provider:
- Credit Card Refunds: Typically takes 5 to 10 business days.
- Klarna Refunds: Typically takes 1 to 2 weeks. - Return Shipping Costs:
- If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
- If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
🚫 Order Cancellation Policy
- Order Processing/Handling Time: Our standard warehouse handling and processing time is 1 to 2 business days before shipment.
- Cancellation Window: Customers can cancel their order free of charge at any time before the order is shipped. If the cancellation request is initiated before shipment, and is within this designated timeframe, the order will be canceled successfully with a full refund. Once the order has been dispatched from our warehouse, it cannot be canceled and must follow our standard Return Policy.
⚠️ Key Policy Terms (B2B Terms of Service)
- Parts-Only Warranty: Qlife provides replacement parts free of charge (including shipping to your dealership for verified claims). However, Qlife does not cover labor costs, shop rates, or travel fees incurred by the dealer for diagnosing or replacing parts.
- US Local Warehousing Advantage: Approved parts are shipped directly from our nearest US local warehouse (CA, TX, GA, NJ, etc.) to minimize customer wait times. If a part is temporarily out of stock in the US, we will air-freight it directly from our factory.
- Exclusions: This warranty does not cover damage caused by commercial/rental use, stunt riding, accidents, unauthorized modifications, water damage to electronics (immersion), or improper maintenance.
📋 How to Submit a Claim
To keep the claims process fast and simple, we ask our dealers to follow these steps:
- Diagnose the Issue: Have your shop mechanic identify the failed component.
- Gather Evidence: Take clear photos or a short video (under 30 seconds) demonstrating the issue (e.g., error code on the display, motor noise, or battery test readings).
- Submit the Ticket: Email us with the bike’s Frame Serial Number and your order number.
📩 Warranty & Return Submission Email: info.qlifebike@gmail.com
🟢 Urgent Claims WhatsApp: +86 13631202587 (Click to Chat)
