US Warehouse Spot Inventory | MOQ 1 Mixed E-Bikes | Exclusive Discount For Local Bike Dealers

Fast Delivery & Shipping Policy

⚡ Fast & Reliable Shipping Across the US

At Qlife, we understand that fast delivery and reliable logistics are critical to your retail business. Thanks to our 8 strategically located warehouses in California and New Jersey, we ensure that your orders are processed quickly and delivered efficiently to your storefront or your customer’s doorstep.

⏱️ Fulfillment & Transit Times

Order Processing: Standard stock orders are processed and dispatched within 24 to 48 hours (excluding weekends and national holidays).
Estimated Transit Time:
- West Coast & Mountain States: 2 to 4 business days (dispatched from CA warehouses).
- East Coast & Southern States: 2 to 4 business days (dispatched from NJ warehouses).
- Midwest States: 3 to 6 business days.

🚚 Shipping Methods & Carriers

We partner with leading national carriers to offer the best shipping rates and safest handling:

Parcel Shipping (Single Bike / Small Orders): Shipped via FedEx Ground or UPS Ground. Tracking numbers will be sent to your registered email address automatically upon dispatch.
LTL (Less-Than-Truckload) / FTL (Full-Truckload) Freight: For bulk pallet orders, we utilize major freight carriers.
- Note: Liftgate service is available upon request if your storefront or warehouse does not have a loading dock or forklift.
Drop-shipping Delivery: Orders can be shipped directly to your end-customers. Packages will arrive in standard Qlife retail packaging (neutral packaging is not available).

📦 Delivery Inspection & Claims

To protect your business from transit damage, please follow these guidelines:

Inspect Upon Arrival: Before signing the delivery receipt (BOL for freight), please inspect the outer box for any visible damage.
Document Issues: If you notice major damage, take clear photos of the box and product immediately, write "Damaged upon arrival" on the delivery receipt, and refuse the shipment.
Report to Us: Contact us within 48 hours of delivery with photos/videos of the damage so we can file a claim and arrange for replacements or spare parts.

❓ Frequently Asked Shipping Questions

Do you ship to PO Boxes or APO/FPO addresses?
No, because e-bike boxes are oversized and contain lithium-ion batteries, we cannot ship to PO Boxes, APO/FPO, or military bases.

Do you ship to Hawaii, Alaska, or Puerto Rico?
Our standard shipping rates only apply to the contiguous United States (Lower 48 states). For shipments to HI, AK, or PR, please contact our B2B team for a custom shipping quote.

📞 Contact Logistics Support

For large volume logistics inquiries, LTL pallet shipping quotes, or shipping status updates, please contact our team:

📧 Email: info.qlifebike@gmail.com

🟢 WhatsApp: +86 13631202587 (Click to Chat)

QLIFE B2B SUPPORT

Frequently Asked Questions

Have questions about bulk ordering, local shipping, or dealer warranty? Find quick answers here, or contact our dedicated support team directly.

Shipping & Inventory

Where are your warehouses located and how long does shipping take?

We operate 8 local warehouses across the US, including strategic locations in California (CA), New Jersey (NJ), and Pennsylvania (PA). Orders are processed within 24-48 hours, and domestic delivery to your shop typically takes 3-8 business days via FedEx, UPS, or LTL freight.

Are there any import duties, tariffs, or hidden fees?

No. Since our inventory is already cleared and stocked in our US warehouses, all shipments are domestic. You do not have to worry about customs clearance, import tariffs, or ocean freight. The price you see on our dealer portal is final.

Do you support dropshipping for our customer orders?

Yes, we support dropshipping directly to your customers. Please note that all shipments will be delivered in our standard Qlife branded packaging with our official logo. We do not offer neutral or unbranded packaging.

Dealer Pricing & Policy

What is the Minimum Order Quantity (MOQ) for dealers?

Our MOQ is just 1 unit for mixed orders from our US warehouses. This allows you to test different models in your showroom without heavy upfront inventory pressure. Volume discounts apply for larger batch orders (pallet or container load).

Can we sell Qlife e-bikes on third-party marketplaces like Amazon or eBay?

To protect the localized business of our brick-and-mortar dealer partners, we do not allow unauthorized listings on third-party online marketplaces like Amazon, eBay, or Walmart. All sales should be conducted through your physical storefronts or your official dealership websites.

How do I place wholesale orders and get sales tax waived?

You can place your order directly on our website. If you are purchasing Qlife e-bikes for resale and wish to waive the sales tax, please submit your order but DO NOT PAY. Contact us on WhatsApp at +86 13631202587 and send us your Reseller Permit. Our team will verify it within 24 hours to waive the tax before you complete the payment.

Warranty & Technical Support

What is your B2B warranty policy?

We provide a 1-year limited warranty on core components, including the frame, motor, battery, and controller. Please note that B2B transactions are final and do not support buyer’s remorse returns, but we fully cover warranty part replacements.

How do we get replacement parts and tech support?

We maintain a dedicated stock of spare parts in our US warehouses for quick shipping. Additionally, we provide digital manuals, assembly videos, and direct access to our B2B service team to assist your shop’s mechanics with any troubleshooting.

Do you offer labor cost compensation for warranty repairs?

Yes. We compensate for labor costs incurred during warranty repairs in the form of discounts on your next purchase order. For details regarding specific discount rates and authorization, please contact us via WhatsApp: +86 13631202587.